REVISTA DE ADMINISTRAŢIE PUBLICĂ ŞI POLITICI SOCIALE
The Public Administration and Social Policies Review
 
Saturday, 21 October 2017
CONSIDERATIONS ON CONFLICT MANAGEMENT AT THE INSTITUTIONAL LEVEL (MODEL APPROACH TO CONFLICT MANAGEMENT IN A PUBLIC INSTITUTION)

CONSIDERATIONS ON CONFLICT MANAGEMENT AT THE INSTITUTIONAL LEVEL
(MODEL APPROACH TO CONFLICT MANAGEMENT IN A PUBLIC INSTITUTION)

Aurora LUPAŞ
“Vasile Goldiş” Western University of Arad
Faculty of pedagogy, psychology, and sport
Tel: 0040 – 257 – 250609 E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Abstract
The aim of this paper is to capture the parameters of “authority” regarding decision making in public management in the presence of internal institutional conflict. I will focus on the methods used by the decision actors in order to solve the conflict and on the used techniques (able to influence the civil servants work environment). Identification and awareness of the skills capable to solve conflicts, equally doubled by the goal to provide solutions for concrete situations will assist in preventing or reducing conflict altogether.
Keywords: Conflict management, work climate, professional conflict, conflict situation psychology

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