COMPANY CONFLICT MANAGEMENT AND THE
ROLE OF THE LEADER
Cristian MĂDUŢA
Vasile Goldiş Western University of Arad
Faculty of Humanistic, Political, and Administrative Sciences
Arad, Romania
Tel.: 004-074292114 E-mail:cristian_maduta@yahoo.com
Abstract
Taking decisions involves certain risks and uncertainties, both individually and
collectively. Decision making is the art of choosing the most appropriate solution
of all the available ones; the choice will be made using one of the three possible
situations regarding the existing data: certainty, risk or uncertainty. This paper
will present some of the management strategies and the techniques used by a
leader in order to overcome conflictual situations.
Keywords: conflict management, management strategies, communication,
decision making process