CONSIDERATIONS ON CONFLICT MANAGEMENT AT THE INSTITUTIONAL LEVEL
(MODEL APPROACH TO CONFLICT MANAGEMENT IN A PUBLIC INSTITUTION)
Aurora LUPAŞ
“Vasile Goldiş” Western University of Arad
Faculty of pedagogy, psychology, and sport
Tel: 0040 – 257 – 250609 E-mail: lupas_andra@yahoo.com
Abstract
The aim of this paper is to capture the parameters of “authority” regarding decision making in public management in the presence of internal institutional conflict. I will focus on the methods used by the decision actors in order to solve the conflict and on the used techniques (able to influence the civil servants work environment). Identification and awareness of the skills capable to solve conflicts, equally doubled by the goal to provide solutions for concrete situations will assist in preventing or reducing conflict altogether.
Keywords: Conflict management, work climate, professional conflict, conflict situation psychology